Legal AgreementLast Updated: 11 September 2026

TRIBOV Privacy Policy

This Privacy Policy explains how TRIBOV Private Limited collects, uses, stores, and protects information across our mobile apps and website.

Quick TRIBOV Privacy Summary

TRIBOV collects information such as your name, mobile number, optional email, location, device information, and activity on the Platform to provide nearby shops and offers and improve our services.

Shop Owners may also provide business information and verification documents such as GST, MSME/Udyam, and Aadhaar-related information where required for verification.

We use trusted service providers including MSG91, Firebase, Google Maps, Supabase, and Google Analytics to operate specific Platform functions. TRIBOV does not sell your personal information or use external advertising networks.

You can manage location and notification permissions through your device settings and request account deletion by contacting support@tribov.com. Some information may be retained where required for legal, security, fraud-prevention, regulatory, or legitimate business purposes.

Who We Are

TRIBOV is operated by TRIBOV Private Limited (Business Address: 2/124, Molappadiyur, Padiyur (PO), Dindigul – 624005, Tamil Nadu, India. Website: https://www.tribov.com | Support Email: support@tribov.com).

TRIBOV provides two primary application experiences:

Customer App — allows customers to discover nearby shops, explore businesses, and redeem local offers.
Shop Owner App — allows local merchants to register their storefronts, complete business verification, publish promotional offers, and manage shop profiles.

Offline Physical Store Focus

TRIBOV currently focuses on offline physical-store discovery. The Platform does not currently provide online checkout, parcel delivery, or e-commerce fulfillment for participating shops.

Information We Collect

We collect information you provide directly, data generated during platform usage, and technical device data collected automatically. Information collected depends on your role as a Customer or Shop Owner.

2.1 Customer Information

Full name and mobile phone number.
Email address and profile photo (if voluntarily provided).
Account authentication tokens and login records.
Offers viewed, saved, claimed, or redeemed.
Shops, business categories, and search interactions.
Customer support inquiries and feedback.

2.2 Shop Owner Information

Merchant name, mobile number, and email address.
Shop/business name, physical address, and GPS coordinates.
Business categories, operational hours, and customer contact numbers.
Storefront photographs, brand logos, and promotional assets.
GST registration details and MSME / Udyam registration certificates.
Identity verification data (including Aadhaar details where applicable).
Promotional offers created, boost credits used, and store analytics.

Business Verification Information

To maintain a trusted marketplace and prevent fraudulent business listings, Shop Owners must complete business and identity verification before unlocking full public visibility. Requested documentation may include:

GST documents or identification details.
MSME / Udyam certificate copies.
Aadhaar information or documents for authorized signatory verification.
Business address verification and physical storefront proof.

Confidentiality of Verification Files

Verification documents and identity credentials are stored securely and are never displayed publicly on the shop’s public profile.

Location Information

Location is central to the TRIBOV hyper-local experience. With your explicit device permission, TRIBOV collects and processes your device’s GPS location.

We use location data to show nearby shops, calculate distances, display relevant local deals, and improve discovery accuracy.

You can revoke location permissions at any time through your mobile device settings. Note that disabling location will impact distance sorting and nearby-offer discovery.

Device and Technical Information

When accessing the Platform, certain diagnostic and device data is automatically logged:

Device model, hardware manufacturer, and operating system version.
App version, unique installation identifiers, and network connection type.
IP address, timestamped application logs, and performance metrics.
Crash reports, diagnostic logs, and push notification delivery tokens.

How We Use Your Information

Account & Authentication

Creating and managing user and merchant profiles.
Sending mobile OTPs via our authentication partner, MSG91.
Maintaining authenticated sessions and platform security.

Nearby Discovery & Offers

Displaying proximate shops and deals based on real-time location.
Tracking offer validity, redemptions, and preventing promotional abuse.
Providing merchant analytics on offer engagement.

Security, Fraud Prevention & Analytics

Detecting duplicate accounts, fake listings, and unauthorized access.
Analyzing aggregated platform usage to optimize app performance and features.

Offer and Redemption Information

When a customer claims or redeems an Offer, TRIBOV records offer details, shop identifiers, redemption timestamps, and security tokens to prevent duplicate redemptions.

The actual financial transaction for goods or services takes place offline between the customer and merchant at the physical store. TRIBOV does not process offline customer-to-merchant retail payments.

Third-Party Service Providers and Data Processing

Our infrastructure providers process technical data strictly to fulfill their contracted services for TRIBOV. We do not authorize them to use your information for independent marketing or unrelated purposes.

Data Storage and Hosting

TRIBOV utilizes Supabase for core application database and storage infrastructure. Technical and operational access is strictly restricted to authorized systems and personnel on a need-to-know basis.

We do not transfer your personal information to third parties for independent commercial monetization.

Data Security Measures

We implement reasonable technical, operational, and organizational safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure:

End-to-end encryption in transit (HTTPS / TLS).
Strict role-based access controls and database token authentication.
Segregated, restricted storage for merchant verification documents.
Continuous security logging, anomaly detection, and vulnerability monitoring.

While we apply robust industry-standard safeguards, no method of electronic transmission or cloud storage can be guaranteed 100% immune to potential security incidents.

Cookies and Authentication Tokens

The TRIBOV website and portal use secure authentication tokens and cookies strictly to maintain user sessions, remember login states, and prevent cross-site request forgery.

We do not deploy third-party advertising cookies or cross-site tracking beacons. You may adjust cookie preferences in your browser, although disabling essential cookies may impact account access.

Internal Advertisements and Promotions

TRIBOV may feature highlighted promotions, featured local businesses, and curated merchant deals across the mobile apps and website.

All promotional banners are managed internally. TRIBOV does not partner with third-party ad networks and never sells customer profiles to external advertisers.

Data Retention Periods

Personal data is retained only as long as necessary to fulfill the operational, legal, and compliance purposes described in this Privacy Policy. Specific retention periods vary based on data category (e.g. active accounts, redemption logs, merchant tax records).

When information is no longer needed, it is deleted, anonymized, or securely quarantined in accordance with statutory guidelines.

Account and Data Deletion

You can request complete deletion of your TRIBOV account through the in-app settings or by emailing our team at support@tribov.com.

Post-Deletion Record Retention Notice

Account deletion does not mean all records are immediately expunged from system backups. Certain audit logs, redemption verification records, and tax-related merchant documents must be retained to satisfy Indian statutory, anti-fraud, and legal obligations.

Your Privacy Rights and Choices

Subject to applicable Indian data protection laws, you possess specific rights regarding your personal information:

Right to access: Inquire about the categories of personal data we maintain about you.
Right to rectification: Request correction of outdated or inaccurate personal details.
Right to erasure: Request account deletion subject to legal retention constraints.
Permission controls: Freely toggle location, push notification, and camera permissions.
Grievance redressal: Lodge inquiries or complaints with our designated privacy team.

Push and Transactional Notifications

We may deliver essential notifications regarding OTP verification, order redemptions, merchant approval updates, and security alerts. Push notifications are powered by Firebase and can be controlled in device settings.

Shop Owner Public Information

To enable customers to discover local businesses, certain merchant information is made publicly accessible on TRIBOV, including store name, location, operating hours, categories, logos, and active offers.

Sensitive merchant records (including GST documents, MSME certificates, and Aadhaar verification files) are strictly private and never made public.

Children’s Privacy

TRIBOV is exclusively intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors. If you believe a minor has registered an account, please alert us at support@tribov.com for prompt remediation.

Third-Party Links and Services

The Platform may occasionally link to third-party portals (such as merchant websites or map navigation apps). TRIBOV is not responsible for the independent privacy practices or content of third-party services.

Information Accuracy and User Responsibility

Users and merchants are responsible for ensuring that all submitted information is truthful and current. Providing fabricated business credentials or forged verification documents will lead to immediate account termination.

Fraud Detection and Platform Security

We automatically process transactional patterns to detect unauthorized access, multi-account promotional abuse, and suspicious store listings. Proactive measures may include freezing suspicious accounts and invalidating fraudulent redemptions.

Updates to this Privacy Policy

TRIBOV may periodically amend this Privacy Policy to reflect technology upgrades, regulatory changes, or service enhancements. The revised date will be reflected in the "Last Updated" header.

Contact Us and Grievance Officer

For any privacy questions, rights requests, or regulatory grievances, please reach out to our team:

TRIBOV Private Limited Business Address: 2/124, Molappadiyur, Padiyur (PO), Dindigul – 624005, Tamil Nadu, India. Support Email: support@tribov.com Website: https://www.tribov.com

Privacy Inquiries & Grievances

Our data protection officer is available to handle rights requests.

Contact Privacy Officer